Complaint Investigation Report

On 06/19/2025, LPA received the additional requested documents via email such as: LIC 500: Personnel Report, IPP for C1, C2, C3, Weekly Menu (June 2025), In-Service Training, 7-Step Cleaning Process, Staff Food Preparation Guidelines & Maintaining & Emergency Food Supplies, Rights of Individuals with Development Disabilities, Abuse Reporting & Mandate Reports, Lesson Plan" Abuse Reporting & Mandated Reporters (Zero Tolerance), Weekly Cleaning Log (May 2025 - June 2025), Administrative Policies and Procedures, DMV Registration Card from 10/28/2023 - 10/28/2024, Notice of Incomplete Renewal, Vehicle Needs Smog Check, California Insurance Identification Card, (Effective Date 11/15/2024 - Expiration Date 11/15/2025), California Driver Licenses (for 4 staff) and Invoice Pest Control (dated April 8, 2025 & June 19, 2025)

The investigation revealed the following:

Allegation 1: Staff speak inappropriately to residents.

It was alleged that staff, including the administrator, speak to residents using profane or disrespectful language. On 06/18/2025, between the hours of 3:03pm - 3:22pm, LPA interviewed A1 who denied the allegation and stated that staff are expected to speak to residents respectfully and professionally. Between the hours of 1:58pm - 3:01 pm, LPA interviewed 3 staff regarding the allegation: 3 of 3 staff denied the allegation. Between 3:25 PM - 3:52 PM, LPA interviewed 3 clients: 3 out of 3 clients denied the allegation. LPA reviewed records and did not observe any documentation to support the allegation.

Based on the information gathered, interviews, and record reviews, there is not enough evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is unsubstantiated.