Complaint Investigation Report

The Program Director, and S1 to S4 denied the allegation. S1 stated that C1 told S1 about C1’s close relative’s legal matters. C1 was not engaging and sad about this situation regarding C1’s close relative so S1 reported to S2. After S2 received a call from C1’s responsible party. Allegedly, C1 claimed that this interaction between S1 and C1 was recorded which goes against the policy in the facility’s Program Design. On 9/24/2024, C1 was interviewed by the San Gabriel Pomona Regional Center where C1 recanted and said that S1 did not record the interaction with C1. When LPAs interviewed S1 over the telephone, C1 recanted the incident again and stated that no one recorded the interaction. Interview with W1 also indicated that C1 has a history of fabrication.

Based on the interviews conducted with clients and staff and documents reviewed, Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held and a copy of the report was provided to the program director Karina De La Rosa.