Complaint Investigation Report

197610091-9-29-2022-31-AS-RRAZ-CKPT9J-20221030143200

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/19/2022 and conducted by Evaluator Joscelyn Martinez

COMPLAINT CONTROL NUMBER: 31-AS-20220919132917

Residents are not accorded privacy in their rooms.

On 09/29/22 Licensing Program Analyst (LPA) Joscelyn Martinez arrived at the facility to conduct an unannounced complaint investigation. Upon arrival LPA met with house manager and later met with administrator Myline Olivas. The purpose of the visit was explained.

Allegation: Residents are not accorded privacy in their rooms.

It is alleged that staff are sleeping in resident’s room or in empty rooms. To investigate this allegation LPA conducted interviews with staff, residents, and toured the facility. Interviews with five (5) out of six (6) residents stated staff do not sleep in their room and are accorded their privacy. One (1) out of six (6) resident was unable to respond to any questions asked. LPA observed five (5) bedrooms in the home of which one (1) is designated for staff use. All five (5) bedrooms were toured. Two (2) bedrooms are shared and two (2 ) bedrooms are for single use. As of today’s, visit, there are not any empty beds nor bedrooms. LPA toured the staff room and observed one staff that had a scheduled day off inside of the bedroom. Based on interviews and observation, this allegation is deemed Unsubstantiated.

No deficiency issued. Report signed and delivered. Appeal rights delivered.