Complaint Investigation Report

Prior to today’s visit LPA interviewed a 4 th witness, whom shall be referred to as W4. LPA also received photos of the resident #1.

The investigation reveals the following: " Staff is not keeping the facility clean and sanitary”. It is alleged the facility is not clean and sanitary. The administrator, denied the allegation stating staff always keep the facility clean. 1 out of 1 staff confirmed the administrator's statement. 3 out of 4 residents interviewed stated the facility is clean. 3 out of 4 witnesses stated when they visit the facility it is clean and neat. LPA observed that the facility was neat, clean, and without odor during the visit.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit Interview Conducted with Administrator via phone/ A Copy of the Report Issued.