Complaint Investigation Report

The investigation revealed the following:

On 10/2/25, LPA Felisa Shirley reviewed C1’s Admission Agreement. C1 has resided at this facility since 2/28/14 per interview with the Administrator Assistant. LPA Shirley observed that C1 signed House Rules most recently, 3/2/23. On 10/2/25, LPA Shirley reviewed 7/10/22 Eviction Procedures, 8/28/25 30-day Notice of Eviction and 9/8/25 30 day Written Eviction Notice dated 9/8/25. Eviction Notice dated 9/8/25 was in compliance and within Title 22 Regulations and was accepted on 9/16/25.

LPA interviewed staff 1 – staff 3(S-1 – S-3). Of those interviewed 3 out of 3 denied the allegation. LPA interviewed client 1(C1), who confirmed the allegation.

Based on information gathered, LPA did not find sufficient evidence to support the allegation of an “Unlawful Eviction,” therefore, the allegation is unsubstantiated.

Allegation: Staff did not provide resident with resources to find a new facility

It is being reported that staff did not offer resources for client to relocate to another facility. On 10/2/25, LPA Shirley reviewed the 30-day Written Eviction Notice for C1 dated, 9/8/25. LPA observed that the notice included information about resources available to assist C1 to identify alternative housing and care options.

LPA interviewed staff 1 – staff 3 (S-1 – S-3). Of those interviewed 3 out of 3 denied the allegation. LPA interviewed client- 1(C1), who confirmed the allegation.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff did not provide resident with resources to find a new facility,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Administrator Assistant, Mata Fonopo.