Complaint Investigation Report

The investigation revealed the following: Allegation-Adult in home slaps client.

The details of the complaint alleged that the facility staff slaps clients in care. On 4/2/25, from 10:00am-1:30pm, the department interviewed staff (S1-S3) and clients (C1-C3) regarding the allegation. 3 of 3 staff denied the allegation that the Adult in home slaps client. All staff (S1-S3) stated that no one in the facility slaps or abuses any of the clients in anyway. Staff (S1) stated that there was a misunderstanding with a visitor at the facility recently that misinterpreted an outburst by a client in care with behavior problems and a history of fabrication. S1 further stated that all staff get along very well with all the clients in care and that they have never witnessed or heard that the staff slaps, mistreats, or handles any client in care roughly.

The Department interviewed clients (C1-C3) about the allegation and 3 of 3 clients that were interviewed denied the allegation that an Adult in home slaps client. All clients (3 of 3) stated that they have never been slapped or mistreated by the staff and they are happy with the care and supervision they are receiving from the facility.

The Department reviewed In-Service Staff Trainings (Dated: 1/08/2025, 02/21/2025, 03/24/2025) and observed that the staff has training in Non-Punishment Procedures, Personal Rights, Management of Aggression, Pro-Act (Professional Assault Crisis Training) and Your Legal Duty (Reporting Elder and Dependent Adult Abuse). Additionally, the department reviewed Individual Program Plans (Dated: 02/22/2024, 11/30/2023, 01/10/2024) for all clients and observed that the certain clients have a history of attention seeking behavior, emotional outbursts, and fabricating stories.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the Adult in home slaps client. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

An exit interview was conducted with Jaime Duran, Administrator, and a hard copy of this Complaint Investigation Report was provided.