Complaint Investigation Report

Allegation: Staff are not allowing resident to return to the facility.

It is alleged that staff are preventing Client #1 (C1) from returning to the facility. (C1) has completed treatment at Harbor-UCLA Medical Center. The administrator has been contacted several times regarding (C1's) discharge but has redirected these inquiries to the responsible party. An eviction notice was issued on May 8, 2026, which prevents (C1) from returning to the facility, and the 30-day notice period has not yet expired. No further details regarding this matter are currently available.

On May 29, 2026, between 9:45 AM and 11:30 AM, the Department interviewed the following staff identified as Staff #1 (S1). ((S1) stated that this claim is not true and can be misleading. (S1) reported that (C1) is independent and self-admitted for medical treatment on May 19, 2026, at Harbor UCLA Medical Center. (S1) asserted that Client #1 (C1) still lives at the facility, no 30-Day Eviction Notice was given to (C1), and (C1's) belongings have not been taken from the facility. (S1) explained that (C1's) responsible party, Witness #1 (W1), is the one who makes decisions about (C1's) who has control of (C1’s) living situation. (S1) mentioned that emails were sent between May 19 and May 26, 2026, to (W1), who have decided that (C1) will not return to Lifestyle Board and Care. In the email communication, (S1) was given directive to pack (C1's) things and store them until (W1) can find a new place for (C1).

On May 29, 2026, between 10:55 AM and 11:10 AM, the Department interviewed the following witness identified as Witness #1 (W1). (W1) has been identified as the person responsible for (C1) and has the authority to make decisions regarding where (C1) resides. (W1) confirmed that the Lifestyle Board and Care has not given 30-Day Eviction notice. Instead, (W1) believes that the current facility cannot meet (C1's) needs, and (W1) is actively seeking a more suitable living option for (C1) with the assistance of Harbor UCLA Medical Center. (W1) reiterate that staff have not refused (C1) to return to the facility. The hospital discharge has been delayed because suitable alternative housing for (C1) is currently unavailable.

The Department reviewed Client #1 (C1’s) Identification and Emergency Information LIC 601 (dated 10/24/25), Physicians Report LIC 602A (dated 10/16/25), Admission Policy and Agreement (dated 10/24/25) Personal Rights LIC 613 (dated 10/24/25) and Medical Health Intake Assessment (dated 10/27/25). Further review of Unusual Incident Reports LIC 624 (dated 05/12/26 and 05/19/26), Register of Facility Clients LIC 9020 (dated 04/30/26) and email communications between Staff #1 and Witness #1 (dated 05/19/26 and 05/26/26).