Complaint Investigation Report

It is alleged staff #1 (S1) had yelled and threatened (C1) while a client at this facility. According to the complainant, (S1) has threatened and emotionally harassed (C1). The complainant was unable to provide further details on the matter such as the day, date, time, or witnesses involved. An interview with (C1) stated she liked living at the facility and it was “okay”. (C1) stated there were just too many house chores, rules, and restrictions. (C1) did claim not to have been threatened by (S1). (C1) did clarify that perhaps it may be a language or cultural barrier for (S1). (C1) stated she did not think (S1) was disrespectful but felt (S1) did imply strictness when it comes to rules. (C1) stated she was preoccupied with her Kindle for activities and will often have earbuds activated to preoccupy time. An interview with (S1) denies this allegation and stated she treats all clients with dignity and respect. (S1) stated (C1) is not one to want to follow any house rules and will reluctantly volunteer to do any house chores. (S1) stated she has never threatened (C1) with the statement “I’m going to kick you out”. (S1) confirmed that (C1) is constantly abstracted with earbuds that she must speak at a great volume to get (C1’s) attention. (S1) stated perhaps (C1) found the action to be assertive or rude. Interviews conducted with clients #2-#6 (C2-C6) revealed (S1) has a good relationship with the clients. They all asserted that (S1) treated them with dignity and respect and were complimentary of (S1). (C2-C6) did not have concerns for their health or safety at living at this facility. An interview with (C1) social worker witness #2 (W2) reported having no personal rights issues with (C1) living at this facility. Based on information gathered, the Department found there is no evidence to support the allegations mentioned above.

Allegation: Staff not keeping facility free from pests.

Details of the complaint state the facility has pests. The complainant reported the facility had pest problems with cockroaches in January, February, and March 2023 in the kitchen and laundry area. The complainant did not observe these pest problems only through conversation with client #1 (C1). An interview with (C1) reported pest issues were apparent in January when (C1) first moved into the facility and signs of cock- roaches were in the kitchen. (C1) was unsure what the facility did to mitigate the problem. (C1) reported not seeing any other occurrences after January 2023. (S1) denies this allegation.

This report serves as an amendment to clarify findings. It does not supersedes the complaint investigation findings reflected on report created 05/01/23.