Complaint Investigation Report

The investigation revealed the following: Regarding the allegation that staff are not properly addressing a bed bug infestation in the facility: Interviews revealed the following: interviews conducted with ten (10) staff members (S1-S10) denied knowledge of an active bed bug infestation within the facility. Resident interviews conducted with eleven (11) residents (R1-R11) did not corroborate the presence of bed bugs. LPA’s observations revealed the following: On 05/13/2026, LPA did not observe bed bugs within the television room or common areas. On 06/30/2026 LPA did not observe live bed bugs or visible signs of bed bug activity, including insects consistent with bed bugs, fecal spotting, blood spots, shed skins, eggs, or other visible evidence. Records reviewed revealed the following: pest control invoices and treatment records documenting ongoing extermination services conducted on multiple dates, including March 18, March 25, April 1, April 8, April 15, and May 6, 2026. Records documented treatment and monitoring for various pests, including bed bugs, and indicated continued pest control maintenance services were being provided. Based on the evidence gathered, interviews conducted, observations made, and records reviewed, although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated.

No deficiencies were cited regarding this allegation. An exit interview was conducted, and a copy of this report was provided to the Assistant Administrator.