Complaint Investigation Report

Allegation: Staff did not prevent residents from engaging in physical altercation.

The details of this complaint alleged that due to a lack of facility supervision residents engaged in an altercation. It is reported that Resident #1 (R1) is being repeatedly hit on the back of the head by Resident #2 (R2) while both are in the dining room. The administrator has been informed of the incidents and (R1) has been ignored. Further details indicated that there have been no injuries.

On 03/21/24 between 09:50 am – 12:20 pm, the Department interviewed (10) out (10) resident #1 - #10 were unable to corroborate the allegation. Eight (8) out (10) residents #2 - #10 (R2-R10) revealed themselves unable to verify these incidents, and no one observed any act of aggression on a resident. (R2-R10) stated that staff are responsive and will not tolerate inappropriate behavior from residents.

(R1) was interviewed and was unwilling to provide a statement. (R1) claimed there is no issue with (R2). (R2) was interviewed and stated engagements with (R1) are friendly. (R2) described an incident last week where (R1) inappropriately addressed other residents in the dining hall. (R2) had enough of (R1’s) behavior and confronted (R1) and made (R1) aware of the improper verbal actions. (R2) claimed there was no physical altercation and that the administrator consulted (R1) and (R2) about the incident. (R2) indicated and (R1) are in kind terms.

On 03/21/24 between 10:10 am – 11:20 am, the Department interviewed (3) out of (3) staff #1-#3 (S1-S3) who denied an altercation between (R1) and (R2). (S1) claimed last week, (S1) was made aware of verbal exchanges between (R1) and (R2). Both residents were consulted for their actions and given a verbal warning. (S1-S3) have experienced or witnessed (R1) have made offensive comments about other residents. (R1) has been consulted repeatedly and informed that this behavior is unacceptable according to (S1-S3).

On 03/21/24 between 11:04 am – 11:22 am, the Department interviewed a family representative of (R1) witness #1 (W1). (W1) claimed to be unaware of any incident involving (R1) and (R2). (W1) described (R1) as being a strong head, and if (R1) did not want to volunteer a statement or stated to disregard it, it is mostly likely that (R1) was at fault.