Complaint Investigation Report

Regarding Allegation #1 : Staff neglected resident.

This complaint alleged that staff neglected R1. A1 states that no staff would ever neglect a resident in care. A1 states no staff would ever refuse to call 911. LPA Calderon interviewed S1-S3. 3 out of 3 staff state that they would never neglect a resident in care. 3 out of 3 staff state that staff member would not refuse to call 911 if needed or have words with a resident in care. LPA Calderon interviewed R1-R10. R1 states that staff refused to call 911 for R1 and staff called R1 names. R1 states that staff have neglected R1 care. 9 out of 10 resident states that staff do not neglect their care and they have no issues with staff. W1 states that W1 was aware of R1 calling 911 and staff refused to call 911. W1 states that unknown staff called R1 words that were hurtful. On 05/15/2024 LPA Calderon reviewed the following: Reviewed the Physician report (date 03/21/2024), R1 has health issues. Reviewed incident report (date 05/10/2024) R1 was having chest pain and staff called 911.

Regarding Allegation #2 : Staff withheld residents’ medication.

This complaint alleged that staff withheld medication from R1. A1 states that at no time would any staff member refuse or withhold R1 or any medication from a resident in care. A1 states that accurate records are kept for any resident that takes medications. 3 out of 3 staff state that no staff would refuse or withhold any medication for R1 or any resident in care. 3 out of 3 staff state that accurate records are kept for each resident that takes medications.