Complaint Investigation Report

Allegation #1: Staff threatened resident while in care.

Allegation #3: Staff did not provide a safe and comfortable environment for residents.

The details of this allegation claimed that resident #1 (R1) was threatened by administrator #1 (A1). According to the reporting party (R1) was threatened by (A1) that (R1’s) personal property would be thrown away and that (A1) had threatened (R1) in the past. As a result of feeling threatened (R1) did not feel the facility provided a safe and comfortable environment for (R1) and other residents.

On 02/23/24 at 12: 47 pm – 12: 58 pm the Department interviewed (R1) by telephone. (R1) claimed that (R1) had enjoyed living at the facility for (22). However, (R1) was threatened by (A1) who (R1) is unable able to identify by name. (R1) is unable to provide further information such as details on dates, times, and incidents that have occurred with (A1) where (R1) may have felt threatened. (R1) responded, "Yes", "I liked living there and I felt safe" when asked whether this facility provided a comfortable place to live.

On 02/23/24 between 09:15 am – 10:30 am, the Department interviewed administrator #1 (A1), and staff #1-#3 (S1-S3) reported (4) out (4) verified that this allegation is untrue. (A1) claimed to have never threatened (R1) since (R1’s) residency at the facility. (S1) has simply followed up with (R1) regarding (R1’s) residency since (R1) had not returned to the facility since (R1’s) hospitalization on 09/12/23. (R1) had not given notice whether (R1) would remain as a resident. The facility continued to retain all of (R1's) personal property safeguarded and protected until (R1) had given notice to terminate residence. (S1-S4) stated that we have installed surveillance cameras, safety devices, smoke detectors, house rules, mandated elder abuse training, and emergency preparedness training to mitigate the risks of an unsafe environment.

On 02/23/24 between 9:30 am – 11:50 am, the Department interviewed residents #2-#11 (R2-R11) (10) out (10) who are complimentary of (A1) and staff. (R2-R11) claimed they had not been threatened by (A1) or any of the staff. (R2-R11) all guaranteed they felt the facility has provided a safe and comfortable environment for residents. As a result of the information gathered, there is no evidence to support the allegations mentioned above.