Complaint Investigation Report

Resident's bedding is not being changed regularly.

The complainant claims that resident #1 (R1’s) carpet is dirty and soiled. An interview with (R1) reports that her carpeting requires some deep cleaning aside from the daily vacuum. (R1) claims that her room carpet is dirty. (R1) claims that housekeepers are performing daily duties with dusting and vacuuming and does a fairly good job, however, due to her allergies the carpeting is dusty and soiled and requires additional deep cleaning, (R1) claims that staff is aware of the condition, but did not know the name of staff or when she informed the staff. The Department inspected (R1)’s room and found the room to be maintained in order and dust-free. The carpeting showed some areas of light discoloration considered normal wear and tear but did not observe any dark soiled spots. An interview with housekeeping supervisor witness #3 (W3) claims that residents’ rooms are cleaned daily to ensure that it is sanitary. (W3) claims additional requirements have been in place to ensure the facility and all resident’s rooms are in sanitary condition due to COVID-19. Extra duties have been arranged by management and housekeeping staff to maintain the facility is a safe and clean environment. (W3) included in a statement, (R1's) carpet was steamed cleaned on 10/27/21. The Department in four (4) months has completed ten (10) plant inspections at this facility. The Department observed the facility to be clean and maintained in order. During the visit on 12/09/21 and other prior visits, the Department has regularly observed housekeeping, janitorial, and maintenance services are performed. Interviews completed with residents #2-#10 (R2-R10) gave no evidence of concerns and did not think the facility is dirty.

It is alleged that (R1’s) bedding is not changed more frequently. The complainant states that staff has neglected to change the bedding for (R1). (R1) claims that the staff does change her bedding and would prefer to have it done more frequently like twice a week. (R1) states on 12/04/04 and 12/05/21, her bedding sheets were not changed and were left soiled, and claims staff #2 was working a double shift and did not have time to change the sheets. An interview with staff #2-#3 (S2-S3) both assisted with care and services for (R1) during these dates dispute this claim. (S2) claims that the housekeeping staff is responsible for changing the sheets and that caregivers will assist when housekeeping is not available. (S2) disputes working a double shift during these dates and did not observe (R1’s) the bedsheets soiled. (S3) also confirms working on these dates did not observe (R1’s) sheets left soiled.