Complaint Investigation Report

residents. At approximately 10:00AM LPA requested and received copies of resident (R1’s) ID/Emergency, Admission Agreement, Physician Report, Medication Administration Records, Unusual Incident Reports, Client Progress Notes, Client Behavior Notes, Quarter Program Review, Staff schedule and contacted information.

Investigation was continued by SI Garcia. Interviews of the staff conducted by SI on May 14, 2024, and June 04, 2024 revealed they denied the allegation. On 09/316/24 SI spoke with witness (W1) who had knowledge about R1’s health care. W1 denied the allegation and indicated that had no concerns or issues with the level of care facility staff provide to R1. SI was not able to interview R1 due to being non-verbal. A review of R1’s record conducted on 11/06/24 did not revealed any information to support the allegation.

Overall investigation did not provide sufficient information and/or evidence to substantiated neglect/lack of care. Therefore, based on observation, interviews and record review, the allegation is UNSUBSTANTIATED at this time.

Exit interview was conducted and a copy of report was issued.