Complaint Investigation Report

The documents collected for the investigation were staff and client rosters, documents from C1's file (Personal Inventory List, Emergency Identification Sheet, Physician’s Report, Needs and Services Plan), the facility Activity Calendar for December 2025, January 2026 and February 2026 and a Confirmation Letter from the local school about group activities to be offered to clients at the facility during the period of 2025-2026. LPA did not observe any health and safety concerns during visit.

Regarding Allegation: Staff did not safeguard residents’ personal belongings: It is alleged that staff threw away a client’s personal belongings without asking permission or explanation, which consisted of C1’s wheelchair, vitamins and mouthwash. Four (4) out of five (5) clients(C2-C5) interviewed stated the staff never threw away any client’s belongings without asking clients’ permission first. One (1) out of five (5) clients, C1, stated the staff took C1’s herbal tea mouthwash away because it might conflict with C1’s medication and then never returned item. C1 stated that a wheelchair and clothes were taken from C1’s room to be donated and that C1 had authorized the removal of both items. C1 states herbal tea mouthwash was removed from C1’s room and not returned. C1 did not corroborate that staff removed any vitamins from C1’s room. Family member of C1 was interviewed and confirms C1’s account of the disposal of C1’s wheelchair and bag of clothes. Family member confirmed C1 agreed to the removal of C1’s items. C2 states staff is very helpful to C2, staff go through C2’s items with C2 to assist in cleaning up C2’s room. C2 staff always ask before throwing anything away. The Administrator and four (4) out of four (4) staff deny the allegation and state clients’ personal belongings are always safeguarded and are never thrown away without asking for the client’s permission. Administrator confirms that a wheelchair and a bag of clothes were taken from C1’s room with C1’s permission and donated. Administrator and four (4) out of four (4) staff denies that vitamins were taken from C1’s room. Staff that perform housekeeping of C1’s room confirmed having seen the herbal tea mouthwash, but stated the item was not removed from C1’s room. LPA’s review of C1’s inventory sheet did not list a wheelchair or a bag of clothes. LPA did not observe a wheelchair, vitamins or mouthwash on the inventory list. The investigation did not reveal that staff are not safeguarding clients’ personal belongings.