Complaint Investigation Report

At the time of the visit LPA observed residents and staff interacting with no issue. All confidential resident information is locked and stored in a filing cabinet. During a file review LPA observed confidential and or privacy documents are signed and dated.

In regard to the second allegation resident not accorded dignity in his personal relationships with staff and others. All Staff interviewed denied the allegation. They stated that they have not observed any staff mistreat any residents. S1 interview revealed they did not like to speak in front of others. S1 stated all meetings were conducted at his parents house to remedy this. All other interviews show that facility staff treat residents with dignity and respect. All residents have private conversations with staff either in the backyard or in there room. Residents interviewed were unable to corroborate the allegation.. Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No health and safety hazards noted during the visit.

Exit interview was conducted with Alvard Yervandyan and a copy of the report was issued.