Complaint Investigation Report

***This report serves as an amendment and supersedes the original complaint investigation report created on 10/25/24. The findings changed to substantiated. ***

Regarding the allegation of residents are being misled and coerced to relocate to another facility, it was alleged that residents were misled into believing that they were required to be relocated to another facility after 12/31/24. The investigation revealed the following. All six (6) out of six (6) residents interviewed were corroborate the allegation. Resident interviews revealed that residents were confused and under a conception that they needed to move to another place after 12/31/24 due to the current licensee would loss control of the property. All seven (7) out of seven (7) staff interviewed were corroborate the allegation. Staff interviews indicated multiple residents had come to staff expressing residents’ concerns why they needed to move to other facilities. Per record review, the eviction notice stated the facility would assist residents’ relocation needs which did not indicate resident’s right of residing at the facility after 12/31/24. Therefore, the residents were misled to relocate to another facility.

Regarding the allegation of an excluded individual is present in the facility, it was alleged that an excluded person was presented at the facility. The investigation revealed the following. All residents interviewed could not corroborate the allegation because they did not know that excluded person. All seven (7) out of seven (7) staff interviewed were corroborate the allegation. Staff interviews indicated they had seen that excluded person showed up and walked around in the facility in multiple times. Therefore, an excluded individual had been presenting in the facility.

Based on review of documents and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 1. See LIC 9099D.

An exit interview was conducted with Administrator, Gil Agas. A hard copy of the report and appeal rights were provided.