Complaint Investigation Report

The investigation revealed the following:

Allegation: Resident fell while in care and staff did not provide timely assistance.

It is alleged that R1 has witnessed a resident fall and it took staff a long time to assist the fallen resident. LPA interviewed 6 Staff and 6 out of 6 staff denied the above allegation and stated that when there is a resident fall they assist right away, if they are busy with a resident and cannot leave resident they are assisting right away they call to find someone immediately. LPA interviewed 10 Residents and 10 out of 10 residents denied the above allegation, 2 of the 10 residents interviewed stated they have experienced a fall and have been assisted right away, the other 8 residents interviewed stated that although they have not experienced a fall they feel confident that staff will assist right away.

Allegation: Staff handle residents in a rough manner and staff make inappropriate comments to residents.

It is alleged that R1 asked staff what’s for lunch and staff told R1 to “go to the office and find out yourself” and on another occasion staff said “We have other residents. You need to wait.” It is also alleged that staff were rough with R1 when assisting with their wheelchair as they have ran R1 into the table and their knee would get jammed, on another occasion staff mashed R1’s arm between the chair and the wall and hit R1’s feet on the table and walls. LPA interviewed 6 Staff and 6 out of 6 staff stated that they have never seen or heard of a staff rough handling residents or making inappropriate comments to residents. LPA interviewed 10 residents and 10 out of 10 residents denied the above allegation and stated that they have witnessed residents being disrespectful to staff but never the other way around. Residents stated that they feel safe at facility and are given dignity and respect.