Complaint Investigation Report

Two (2) out of eight (8) residents were attempted but unable to be interviewed. It revealed that staff#3 had refused to assist residents. Per staff interviews, five (5) out of seven (7) staff corroborate the allegation. Two (2) out of seven (7) denied the allegation. It revealed staff #3 refuses to help residents. Per file review, facility only conducted one consultation meeting with S3 since S3 had refused to assist residents for multiple times on different residents. Thus, staff refused to assist residents in care.

In regard of allegation, “staff handles residents in a rough manner,” it was alleged that staff#3 (S3) is too rough with residents when assisting them. Per residents’ interviews, six (6) out of eight (8) residents corroborate the allegation. Two (2) out of eight (8) residents were attempted but unable to be interviewed. It revealed that staff#3 had being assisting residents in a rough manner. Per staff interviews, six (6) out of seven (7) staff corroborate the allegation. One (1) out of seven (7) denied the allegation. It revealed staff #3 handled residents with a rough manner. Thus, facility staff did not handle residents in a proper manner.

Based on LPA's observations and interviews conducted, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED.

The following deficiency was cited per California Code of Regulations, Title 22. Refer to 9099D.

An exit interview was conducted with Administrator, Gil Agas and findings were discussed. A copy this report and appeal rights were provided to Administrator at time of visit.