Complaint Investigation Report

The complainant alleges that Resident (R1) had financially issues. According to the complainant, RP met with R1 who explained that the Alleged resident borrowed money from R1 and has not paid back the sum of $680, which put R1 in arrears with the RCFE. R1 further stated that the alleged resident owes another resident the sum of $1,000 and R1 believes there might be other residents who are victims. R1 stated that the alleged resident comes to R1 frequently and asks for money even after R1 has told the alleged resident that R1 is "poor" and cannot give the alleged any more money. RP spoke to Administrator, who confirmed the allegation and also aware of R1 situation. The administrator stated the R1 had agreed to accept a payment plan from the alleged to get back on track. The Administrator went further to say that alleged resident is not paying the facility what they owe them either. RP expressed concerns that the alleged resident may owe other residents’ money and may be manipulative in trying to obtain money from residents. The Administrator confirmed that a staff member recently reported to him that the alleged resident was seen going to other residents’ rooms. RP asked what steps the facility was taking to keep the other residents safe and the administrator stated that the alleged resident will be evicted from the facility.

LPA Nwaokoro reviews residents’ documents and interview residents and staff and the following was revealed:

R1 stated that the alleged borrowed money from R1, stating that R1 gave the allege resident their credit card to use because the alleged was an alcoholic. R1 states that R1’s finances were the problem because the alleged resident did not pay R1 back the money owed. R1 further stated that R1 is happy now because the alleged is no longer in the facility. R2 stated that apart from R1 case, R2 has not heard of any financial issues, the facility is doing a good job. R3 stated that R# has not heard of any financial issue from any resident, as no one has complained to R3’s hearing and R3 have not experience any financial abuse from any resident in the facility. R4 stated that a resident once took R1’s credit card and used $680 and never paid back. “The resident was an alcoholic, but that resident is no more living in the facility”. R5 likes living in the facility and have not heard of any financial issue from any residents. R5 does not have any complaint as everything is good here, R5 stated.