Complaint Investigation Report

On 10/30/2025 at 4:27PM S3 went to R2 room to take R2 to dinner. S3 stated S3 knocked on the resident’s door several times and did not hear a response. S3 then used master key to open the door and observed another resident (R8) in the room with R2. S3 stated she discussed the reason S3 was there was to take R2 to dinner. R8 then told S3 that R8 would take R2. S3 then started to leave the room and R8 asked S3 to close the door. S3 responded to S8 and told him “You close the door” S3 stated S3 said that because R8 was next to the door. S3 showed LPA where R8 was standing, and it was not that close to the door. Regardless, S3 went into the residents' room uninvited and should have closed the door when leaving and not told the resident to close the door after being asked by resident to close the door. Another staff member stated staff witness the incident and confirmed that S3 told resident “You close the door” There is sufficient evidence to support this allegation.

Based on staff and resident interviews, the preponderance of evidence has been met therefore the allegation is SUBSTANTIATED.

Exit interview conducted, copy of report 9099D and appeal rights provided.