Complaint Investigation Report

It was reported that “licensee failed to ensure that clients were free from acts of a punitive nature” as it was alleged clients were asked to sign a document stating they would not contact licensing or other agencies to file any complaints, as well as not to slander the facility in the news or social media. Interviews conducted and records reviewed revealed that a “Terms of Refund Waiver” was in fact provided to and signed by two (2) clients. The Refund waiver indicated that a “Refund would be applied to the client if they abided by the following terms: Client agrees to not slander Elevation Behavioral Health or its owner, Dr Priya Chaudhri, on the internet or any other form of media, Client agrees to not initiate in any lawsuit against Elevation Behavioral Health or its owner, Dr Priya Chaudri, Client agrees to not contact the state licensing board to make complaints of any sorts, about Elevation Behavioral Health or its owner, Dr Priya Chaudhri, Client agrees to not make complaints of any sorts to their insurance company, about Elevation Behavioral Health or its owner, Dr. Priya Chaudhri.” Based on information obtained over the course of the investigation, the department has sufficient evidence to confirm this allegation occurred. Therefore, the allegation that “Licensee failed to ensure that clients were free from acts of a punitive nature” has been deemed Substantiated at this time.

Although the allegation was Substantiated, the allegation was cited on a separate report from a separate complaint investigation Complaint Control # 29-AS-20210824100000.

Exit interview conducted and copy of report was provided.