Complaint Investigation Report

Based on interviews, Staff do not speak appropriately to residents in care. LPA conducted multiple interviews and multiple interviewees stated S5 speaks inappropriately to residents in care.

Based on record review and interviews, the preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D. Civil Penalties were issued.

An exit interview was conducted with Administrator and a copy of this report along with appeal rights and plan of correction were provided.