Complaint Investigation Report

157208926-7-2-2025-24-AS-KHOS-DK2QEK-20250729120627

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/10/2025 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20250610151417

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility Licensee Dina Fay Crandell, and explained the purpose of today's visit.

Regarding the allegation staff yell at residents in care. LPA interviewed 3 facility staff who all stated clients are treated well and no one raises their voice or yells at any of the facility clients. LPA interviewed one facility resident who stated they are being treated well by facility staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficinices cited per Title 22 Regulations. Exit interview conducted with Licensee Dina Fay Crandell, and a copy of this report provided.