Complaint Investigation Report

157209435-1-30-2026-24-AS-AWAN-DQZ2RG-20260204163732

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/19/2025 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20251219123219

Staff did not reposition resident in care as required.

Staff did not provide adequate meals to resident in care.

Staff did not provide a signal system to resident in care.

Staff did not provide adequate room accommodations to client in care.

On 01/30/2026, Licensing Program Analyst (LPA) J. Duarte and Licensing Program Manager (LPM) A. Walton, met with Administrator Diana Diaz, to deliver findings for the above allegations.

The Department conducted interviews and reviewed records. Based on the interviews conducted and records reviewed, the allegations:staff did not reposition resident in care as required, staff did not provide adequate meals to resident in care, staff did not provide a signal system to resident in care, and staff did not provide adequate room accommodations to client in care are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur or did not occur; therefore, the allegations are Unsubstantiated.

An exit interview was conducted. A copy of this report was discussed and provided to Administrator Diana Diaz, whose signature on this form confirms receipt of this document.