Complaint Investigation Report

150405408-1-8-2024-24-AS-SPIY-CZMMBC-20240119082744

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/30/2023 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20231030091430

Staff do not provide adequate food service.

Staff forces residents to participate in religious practices.

Licensing Program Analyst (LPA) Shawna Doucette conducted an unannounced complaint visit to deliver findings and was granted entry by Staff Yolanda Bravo. LPA discussed the purpose of the visit. Staff Yolanda Bravo contacted Administrator Rudolpho Galacia who gave permission for staff to sign for this report.

LPA interviewed Staff and Clients. LPA observed sufficient food. After conducting interviews it was found clients are provided food when hungry and clients are not forced to participate in religious practices.

Based on interviews, it is undetermined whether or not staff do not have adequate food service and if staff force residents to participate in religious practices. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report was provided.