Complaint Investigation Report

157204205-11-10-2021-24-AS-MHON-CA7R83-20211230114717

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/07/2021 and conducted by Evaluator Malia Thao

COMPLAINT CONTROL NUMBER: 24-AS-20210607115509

Staff pours water on a client while in care.

Client is being mistreated while in care.

On 11/10/21 at 8:35 AM, Licensing Program Analyst (LPA) Malia Thao arrived unannounced to conduct a complaint investigation. LPA explained reason for inspection and was granted entry by staff. Administrator (ADM) Cheryl McCraw arrived a short time later.

During the course of the investigation, LPA conducted interviews, reviewed records, and made observations. Based on LPA’s observations, interviews, and records reviewed, there was not sufficient evidence to show staff poured water on client or client is being mistreated while in care. The above allegations are unsubstantiated. The allegations may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted. A copy of this report will be emailed to the email address on record with "Read receipt" to confirm receipt of this report.