Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) Analyst Adrian Mangina arrived at the business office of Heart & Hand on 5/30/2024 for a Biennial inspection. Upon arrival, the HCSB analyst identified herself and was greeted by Licensee Jennifer McGrew Thomason. The proper posting of business hours and license were observed. The analyst was then shown to an area where the review of personnel and administrative files could be performed. Upon completion of the file review the analyst discussed the findings of the inspection with the Jennifer McGrew Thomason. The analyst informed the representative named above of the deficiency found and explained they would be noted on the HCS809-D form. In addition, the Licensee was provided a copy of the HCS9058 Appeal Rights form.