Complaint Investigation Report

Allegation: Staff served poor quality food to residents

LPA interviewed W1 that stated the food at the facility is not nutritious. W1 stated that lunch, dinner is cold food.

On 03/13/2025, LPA interviewed R1, R2, R3, R4, R5, R6, R7, R8 and R9. R1-R9 all stated that the food served is ok, sometimes it's cold. R1-R9 stated that they have not seen a menu and that they don't have choices.

LPA observed the meals for lunch/dinner on 03/13/2025 and 04/09/2025. Meals observed was a sandwich on wheat bread, lasagna, mixed veggies with a slice of wheat bread.

Allegation: Staff was unable to communicate due to language barrier

LPA interviewed W1 that stated one of the caregivers, S2, does not speak English and when R1 needed a bed bath, S1 used his phone to translate through Google.

On 03/13/2025, LPA interviewed S1 that stated S2 does not know English and is currently taking classes to learn English. LPA interviewed R1 that stated it is frustrating sometimes to keep asking or telling a caregiver something with your care need and they don’t understand. R1 stated that it would be good if the caregivers utilized a translator app to communicate.