Complaint Investigation Report

Allegation: Staff do not accord dignity to resident(s) in care.

LPA interviewed W1 that stated lack of respect when requesting the caregiver to change their diaper and that it makes them feel uncomfortable. LPA interviewed R1, R2 and R3 and all stated that they don't feel comfortable with some of the caregivers that don't cover them when showering or getting their diapers changed.

Allegation: Staff do not ensure that resident's diapering needs are met while in care.

LPA interviewed W1 that stated that they were left in a wet diaper until the next shift started. LPA interviewed R1, R2, R3 that all stated that they have been left in wet diapers. R1, R2 and R3 all stated that during the NOC shift that they have to wait till the next shift starts before getting their diapers changed.

Allegation: Staff do not ensure that resident's hygiene needs are met while in care.

LPA interviewed W1 that stated that the caregivers do not answer their call buttons and that caregiver comes in the room, turn the light off, goes out and doesn't return back.

LPA interviewed R1, R2, R3 and all stated that they have experienced when they use the call buttons specifically during the NOC shift, it takes approximately 30 mins before a caregiver responds. R3 stated that when the caregiver cleans them they are not completely clean and still have "poop" on them.