Complaint Investigation Report
Allegation: Facility staff are not assisting resident with meeting their bathing needs.
On 11/08/2024, the LPA interviewed W1. W1 stated that their shower is scheduled on Sundays. W1 stated on 11/03/2024 they were scheduled to get a shower in the evening, but they declined because they prefer a certain caregiver that was not scheduled to work. W1 stated that they spoke with S1 to reschedule their shower and was told that they will get a shower the next day. LPA reviewed R1’s physician’s report and the report indicates that R1 needs assistance with bathing.
On 11/08/2024, the LPA interviewed R1, R2, R3 and R4 that stated that they get showers based on the shower schedule two (2) times a week regardless which caregiver is assigned for that scheduled day.
On 11/08/2024, the LPA interviewed S1 that stated the subject resident declined the scheduled shower on 11/03/2024 because they did not want the two (2) scheduled caregivers to give them a shower. S1 stated that they told subject resident that they will try to accommodate them on the following day, but it depends if the caregivers can schedule subject resident’s shower with the residents that are already scheduled.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction