Complaint Investigation Report

074700079-11-13-2025-47-HC-WSCT-DNJPPN-20251118102946

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/09/2025 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20251009124026

Home Care Organization (HCO) is financially abusing client.

Home Care Services Branch (HCSB), Enforcement Analyst (EA), Megan Vigil met with Licensee, Alayne Onscott of the Home Care Organization (HCO) for the purpose of a complaint investigation.

Based on the review of documentation provided by the licensee, including client service agreements, invoicing and billing records, payment records, scheduling logs, and care notes, as well as interviews conducted with relevant individuals, there was insufficient evidence to support the allegation of financial abuse.The information obtained did not demonstrate that the HCO or its staff engaged in any unauthorized use of the client’s finances.The licensee Onscott was cooperative throughout the investigation, promptly submitting all requested records and providing clarification when needed. No documentation or testimony collected established that financial abuse occurred.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of the 9099 and appeal rights were provided.