Complaint Investigation Report

079201218-1-12-2024-15-AS-KHOS-D46KX2-20240409081650

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/11/2024 and conducted by Evaluator James Sampair

COMPLAINT CONTROL NUMBER: 15-AS-20240111104852

Facility is not maintaining a comfortable temperature for residents.

On 1/12/2024 at 1:00 PM, Licensing Program Analyst (LPA) J. Sampair arrived unannounced to conduct a complaint investigation of the allegation above. Upon entry into the facility, the LPA informed Exectutive Director (ED) Ricardo Romero of the purpose of the visit.

The complainant alleged that the staff were not maintaining a comfortable temperature for residents. The temperature in the main dining room was measured at 69.5 degrees Fahrenheit at 4:34 PM at the beginning of the evening mealtime. 4 of the 6 residents interviewed responded "No." when asked if at mealtimes it was uncomfortably cold in the dining room. The ED explained that they were actively working to resolve the draft that brings colder air through the dining room.

Although the allegation may have happened, or are valid, there is not a preponderance of evidence to prove them; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided for Administrator via email.