Complaint Investigation Report

Based on LPA observations, record reviews, an interview with R1, and the ADM, the LPA found that the staff members are providing assistance in accordance with the scheduled times in her plan of care.

Staff does not treat resident with respect.

Based on LPA interview with R1, LPA's observations of staff interactions with other residents, interviews with 2 other residents receiving the same level of care, and the ADM, the LPA found that there was no evidence to support that staff members are intentionally treating the resident disrespectfully.

Based on LPA observation of the toilet, it is fully functional.

Staff does not empty resident’s trash receptacles.

Based on LPA observations, record reviews, an interview with R1, and the ADM, the LPA found that the staff members empty the resident's trash receptacles for R1 at a level that surpasses that for which she pays.

Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove them; therefore, the allegations are UNSUBSTANTIATED .

Exit interview was conducted with ADM. A copy of this report was provided via email.