Complaint Investigation Report

On 3/27/2020, LPA conducted a video tour of the facility and observed notices posted reminding residents to stay in their apartments. Interview with residents revealed that residents understood why they had to stay in their apartments during the pandemic. Residents stated that they can leave the apartment if needed.

Interview with residents revealed that food service was fine during the beginning of the pandemic (March 2020). Residents did not have issues receiving their meals during the pandemic. Residents have microwaves in their apartment to warm the meals if needed. Interview with staff revealed that meals were kept in a large bag to keep the food hot during delivery.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore these allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.