Complaint Investigation Report

Based on interview conducted on 2/25/2025, the Administrator denied the allegation “Facility staff interfered with Ombudsman Program.” The Administrator states that the facility does not provide the Licensing 9020 to anybody but Licensing because the document contains confidential information about the residents.

During one of the Ombudsman visits, S1 did not provide Lic 9020 to the Ombudsman but assisted during the visit by showing the residents in the rooms as requested. The Administrator denied staff interfering with the visit.

On 3/3/2025, pre investigation was conducted with the Reporting Party (RP) who confirmed with LPA that the document requested was the Lic 9020.

On 3/20/2025, LPA interviewed 3 of 3 residents. Resident 1 (R1) states R1 has met with the Ombudsman once. Resident 2 (R2) does not remember meeting the Ombudsman. Resident 3 (R3) provided LPA with information that are not relevant to the questions asked.

On 3/20/2025, LPA interviewed S1. S1 confirmed with LPA that S1 did not provide the roster due to the confidential information in the document. S1 denied interfering with the visit. S1 states S1 was showing the Ombudsman the residents in the room.

Based on interviews conducted, the above allegation is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.