Complaint Investigation Report

During interview with RP it was stated that R1's rent was increased without knowledge and S1 has access to R1's bank accounts. Based on record review of the physician's report dated November 10, 2022, R1 is able to manage his own cash resources. Interviews with S1 and R1 indicates that R1 handles his own money and pays his own rent. S1 stated that R1's rent has been the same since he was admitted and that he has no access to R1's accounts. LPA reviewed cancelled checks written by R1 for his rent. Based on the investigation the above allegations are unsubstantiated.

Allegation: Staff falsified resident’s documents.

During interview with RP it was stated that S1 falsified documents for R1. Based on interview with S1 he drove R1 to the bank, but R1 went in and took care of his business. S1 also stated he helped R1 find a tax preparer because R1 asked for help. S1 did not sign any d ocuments at the bank or tax preparer. R1 stated he has all his documents. LPA observed bank statements kept by R1.

Allegation: Staff don't answer facility phone

During interview with RP it was stated that the facility staff would not allow her to speak with R1. During investigation LPA observed while at the facility staff answering telephone. Staff stated they do answer the facility line, but if a resident does not want to talk they respect their personal rights.

Based upon the interviews and information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of report was given .