Complaint Investigation Report

The complaint alleges that staff did not answer phone calls. On 11/03/2023 at 12:41 PM, The LPA called into the facility and his call was answered promptly. On 12/12/2023, phone interviews of Responsible Parties W3 and W6 about their experience of calling into the facility was that their calls were answered promptly.

Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove them; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted with the HM and a copy of this report was provided via email.