Complaint Investigation Report

**REPORT AMENDED 3/10/2026 2ND ALLEGATION SUBSTANTIATED AND ADDITIONAL CLIENT INTERVIEWS***

Allegation: Facility is not allowing client to participate in outings

During the investigation LPA interviewed W1, S1, S2 and S3. W1 expresses concerns that C1 was not able to participate in outings and felt it was unfair that C1 had to remain behind. Interview with S1 stated that when a client exhibits behavioral issues during outings staff notified management. Management arrives to assist and redirect, if the client continues to display behaviors the client may remain at the program on the next outing instead of participating in the outings. Interview with S2 stated that if a client has behaviors during an outing staff would attempt to redirect the client using strategies such as offering snacks, talking, walks and contacting management. Management may arrive to assist and in some instances the outing may need to end early. LPA reviewed C1s IPP, admissions agreement, and In-Service/Interim Needs & Services Plan which indicates C1 behaviors in class as well as on outings, the facility was aware of C1s behavior issues before C1 was approved for the day program, the admission agreement stated that the facility has a 30 day trial period to determine if the specific program meets their need, the facility will also use this time to determine if the supports provided at the location are well suited for the client. Therefore, this allegation is Substantiated