Complaint Investigation Report

Allegation: Staff took resident’s phone as retaliation: Unsubstantiated

During the course of investigation LPAs reviewed R1 files indicated that R1 is diagnose with schizo affective. LPAs interviewed 4 staff 4 out of 4 stated that R1 is not medication compliance. R1 stated “My mind is clear, and I don’t want to take any medication”. S1 stated R1 phone is with the facility due to R1 excessive calling the police. LPAs confirmed with R1 family member that they are aware that R1 phone is with the facility staff. LPAs noted that R1 is conserved by San Mateo County Public Guardian, and R1 conservator/ family members asked the facility to keep R1 phone, which are not to retaliation. Therefore, the allegation is unsubstantiated.

Allegation: Staff are not ensuring resident is seen by medical doctors: Unsubstantiated

During the course of investigation LPAs conducted residents’ files reviewed, and staffs interviewed. After reviewing R1 records of doctor visit/ notes showed R1 doctor seen R1 at the facility once a month, and as needed. S1 and S2 indicated at time R1 doesn’t want to see R1 doctor. Therefore, the allegation is unsubstantiated.

Allegation: Staff did not safeguard resident’s personal belongings: Unsubstantiated

During the course of investigation LPAs conducted interviewed with R1, and staffs interviewed. R1 stated that some of R1 paper are missing. LPAs reviewed LIC 621 and when asked R1 regrading the missing paper LPAs observed that R1 was not able to explain what exactly what was missing in R1 belonging. LPAs observed R1 pull out papers from different folders indicating that R1 believes that R1 paper is missing. 4 out of 4 staffs indicated that R1 is very specific about R1 belonging, therefore staff is not able to touch R1 belonging without R1 being present. Therefore, the allegation is unsubstantiated.