Complaint Investigation Report

079200787-1-24-2024-15-AS-KHOS-CZXM98-20240129082418

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/17/2024 and conducted by Evaluator James Sampair

COMPLAINT CONTROL NUMBER: 15-AS-20240117134508

Staff did not safeguard resident's cash resources

On 1/24/2024 at 09:05 AM, Licensing Program Analyst (LPA) J. Sampair arrived unannounced to conduct the initial 10-day complaint inspection of the facility pertaining to the allegation above. Upon arrival, LPA stated the purpose of the visit to Administrator Grace Reano-Aquino.

The complainant alleged that the staff did not safeguard resident's cash resources. The complaint concerned Resident R1. The LPA interviewed R1, who stated, "from April to November 2023, I saw nothing." The LPA reviewed R1's financial records. During the record review, the LPA observed R1's signed receipts confirming that they had received all of the monies they were supposed to have received, disproving R1's claim that they had not received any cash between April and November 2023.

The allegation is false, could not have happened, and/or is without a reasonable basis, therefore, the allegation is UNFOUNDED.

Exit interview conducted and a copy of this report provided for Administrator via email.