Complaint Investigation Report

checked throughout the day. S1 stated there is a white board all staff use to notate specifics about the clients' day. The information from the white board is transferred to an excel spreadsheet for the facility. LPA reviewed excel sheet dated 1/29/2025 to 2/5/2025, that noted how many times a client was changed per day, if soiled clothing was sent home, if supplies were received, if there was a change in condition of the client, etc. The sign-in/out sheets dated 1/29/2025 to 2/5/2025 indicated which client left the program early and the time the client left. S1 also stated that the client's home will normally call if they are picking up the client early in order for the staff to change the client, however, the program does not always receive a call. Based on information obtained and records reviewed the facility is meeting clients diapering needs.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided.