Complaint Investigation Report

C1 stated during an interview that he heard the administrator call client names over the phone. The other two (2) clients stated during the interview that the staff treats them well and they have not observed any mistreatment or name calling to any of the clients.

Allegation: Staff intimidates a resident in care.

RP stated during initial interview that a client had observed staff follow a client outside and try to fight that client. During the interviews will all clients stated they were intimidated by staff. One (1) client stated he didn't like how staff speaks to him sometimes but didn't give any name in particular just said all of them.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted and a copy of this report provided.