Complaint Investigation Report

Allegation: Staff are engaging in inappropriate behaviors with residents

During investigation, LPA interviewed staff (ADM, S1, S2) and clients (C1, C2, C3, C4) who denied engaging in inappropriate behaviors. Clients (C1, C2, C3, C4) stated that staff do not give them alcohol or smoke weed. LPA observed the clients’ bedrooms and facility areas free of weed odors. LPA also observed no alcoholic drinks present at the facility on 09/12/24 and 09/20/24. Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged occurred. Therefore, the allegation that staff are engaging in inappropriate behaviors with residents is unsubstantiated.

Allegation: Staff left residents unattended

During investigation, LPA interviewed staff (ADM, S1, S2) who stated they do not leave any client unattended. Clients (C1, C2, C3, C4) confirmed with LPA that staff are with them at all times at the facility or on outings. Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that staff left residents unattended is unsubstantiated.

Allegation: Staff are falsifying staff files

During investigation. LPA reviewed staff (ED, S1, S2) training certifications and physicians reports showing TB test results. LPA observed staff had written training certifications and TB test results signed and dated by third party agencies (Relias, Carbon Health) from 01/01/21 until 09/01/24. Staff denied falsifying medical records with LPA. Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that staff are falsifying staff files is unsubstantiated.