Complaint Investigation Report

Based on LPAs observations and interviews which were conducted and record review(s), ADM confirmed staff trainee (ST2) threatened C1 when he told client to keep quiet before he gets "whooped". LPAs interview with C2 also confirms C1 had an altercation with the staff trainees and that staff trainee driver (ST2) threatened C1. Review of the RCEB incident report dated 02/12/22 corroborates the incident happened.

The preponderance of evidence standard has been met, therefore the above allegation(s) was found to be SUBSTANTIATED.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D.

Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties .

Exit interview conducted. Appeal Rights and a copy of this report provided via email.