Complaint Investigation Report

Allegation: Staff did not safeguard resident’s personal belongings

During investigation, LPA confirmed with staff (ADM) that client (C1) was first admitted at the facility on 08/05/23. Review of C1's signed Client/Resident personal property and valuables (LIC 621) form dated 08/05/23 and 11/18/23 showed the following personal items declared and signed by C1: 1 cellphone, 6 hoodies, 1 pair of pants, 1 shirt, 1 pair of shoes, 5 pairs of socks, 9 T shirts, 1 PJ, 6 pairs of boxers, 7 pairs of shorts, 1 toothbrush, 1 basketball . ADM stated C1 took most of his personal belongings with him when he left the facility on 12/10/23 and never returned.

ADM stated C1 still left several personal items at the facility for pick-up by C1's responsible party (POA) - a duffle bag filled with clothes/hoodies/jackets, slippers, boots, etc. ADM stated they communicated to POA and RCEB case manager/QA on 12/13/23, 01/29/24, 01/31/24 to arrange pick-up of C1's remaining belongings since C1's POA never responded. ADM stated that on 01/31/24, RCEB case manager picked up C1's 2 big garbage bags full of clothes - underwears, PJ, shorts, shirts and a pair of purple and black Jordan shoes for C1. During visit, LPA observed C1's remaining personal items stored in a duffle bag, two sandals and a pair of boots that still need to be picked up by C1's POA.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff did not safeguard resident’s personal belongings is unsubstantiated.

Exit interview conducted and a copy of this report provided.