Complaint Investigation Report

treats or some other items is an incentive to redirect client behavior, this method is often used by staff. LPA attempted to interview five female clients in which two refused to talk to the LPA. The three clients interviewed did not have any issues with the staff and provided very little details.

Based on the investigations conducted the above allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of this report provided.