Complaint Investigation Report

On the allegation “STAFF TALK TO CLIENTS INAPPROPRIATELY.” it was found during interviews that Administrator/ Licensee calls the clients "fat", “obese” and "disgraceful". Also, during the visit on 12/31/2024 LPA and AGPA observed the Licensee yelling at C2 when they did not answer a question the way they wanted them to. Client appeared scared and backed into the corner while the Licensee intimidated them and said they were lying as a response to C2’s answer. On the allegation “ILLEGAL EVICTION” it was found during interviews and a voicemail played to the department that the Administrator/ Licensee told the client that they couldn’t come back to the facility while away on a visit.

***A Civil Penalty in the Amount of $250 X 2 is being assessed for repeat violations within a 12 month period***

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted and a copy of this report provided.