Complaint Investigation Report

On the allegation that staff did not provide clients a copy of their admissions agreement it was found during file review and interview that an admission agreement was not provided to clients. On the allegation that Staff does not ensure a safe environment is provided to clients in care during interviews and observations it was found that Administrator was not informed on the clients needs and diagnosis because Administrator did not know how to get into their email to review the clients Pre-admissions packets and thereby was not able to provide the clients with the care that they needed.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted and a copy of this report provided.