Complaint Investigation Report

Staff speaks to clients inappropriately – SUBSTANTIATED

During client interviews 1 client stated No, and 3 clients were unable to answer LPA’s questions.

3 staff stated they had never witnessed staff speak inappropriately to clients. A former care staff admitted to LPA Knight during an interview that the former care staff was terminated due to yelling at C1.

Administrator stated In this house due to the level of individual we have to use a more direct tone because they are adult men. A former staff thought we were being mean to them but we were not.

Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. Exit interview was conducted and the report was emailed to administrator Renee Rhodes.